Grievance Mechanism
BIO’s Grievance Mechanism is a citizen-driven accountability mechanism that responds to grievances and demands for redress by people affected or potentially affected by projects financed by BIO. This promotes more inclusive and sustainable development by giving affected people a greater voice in projects that impact them.
The Grievance Mechanism is part of the wider dialogue with communities and stakeholders and is effectively implemented and maintained as part of BIO's corporate social responsibility.
The Grievance Mechanism is an essential monitoring tool to manage risks and impacts. This happens in a structured way and on an ongoing basis.
BIOs Grievance Mechanism acknowledges all complaints received and keeps the complainants informed all along the procedure. BIOs Grievance Mechanism also guarantees the strict confidentiality of information concerning the complainants' identity.
Complaints are receivable when they fall in either of these three main categories:
Material adverse effects with respect to environmental or social matters
It may concern, without being limited to, labour and working conditions, damage to natural resources (e.g. pollution), human rights abuse, involuntary resettlement, etc. Further information on E&S topics can be found in BIO’s E&S policy.
Illegal or unethical business practices
It includes, without being limited to, non-compliances with legal provisions and deviations from good practices with respect to money laundering, fraud, corruption, bribery (e.g. facilitation payments), conflict of interests, business collusions, etc.
Sexual exploitation and abuse
It includes any incident concerning sexual exploitation, sexual abuse, and sexual harassment and any other moral abuses committed by BIO’s employee.
Submit an official complaint
Contact person
Vincent Lheureux
Senior Internal Auditor
The management of BIO’s Grievance Mechanism is assigned to BIO’s Internal Auditor, notably for the purpose of securing independence and impartiality.
BIO’s Internal Auditor reports directly to the Audit Committee and the Board of Directors. Further details about BIO’s governance can be found here.